Refund Policy
Effective Date: January 2026
1. Overview
MACHIVOC operates as an industrial intelligence and global sourcing platform connecting buyers with heavy equipment suppliers. Because our services range from software access to physical equipment inspections and procurement facilitation, our refund policies vary depending on the specific service rendered.
2. Platform Services & Intelligence Subscriptions
If you are subscribed to premium MACHIVOC market intelligence features or advanced supplier network access:
- Subscription fees are generally non-refundable once the billing cycle has commenced.
- You may cancel your subscription at any time, and the cancellation will take effect at the end of your current billing period.
- In the event of a documented technical failure that prevents access to the platform for an extended period, partial credits or refunds may be issued at MACHIVOC's sole discretion.
3. MACHIVOC Inspect Services
For independent equipment inspections commissioned through the MACHIVOC Inspect service:
- Cancellation before deployment: If an inspection request is canceled before an inspector has been dispatched or travel arrangements finalized, a full refund (minus administrative processing fees) will be provided.
- Cancellation during deployment: If an inspection is canceled after the inspector has been dispatched, you will be liable for travel costs and a partial service fee.
- Completed Inspections: Once an inspection report has been delivered, the service is considered fully rendered and no refunds will be provided, regardless of whether the equipment condition meets your expectations or leads to a successful transaction.
4. Equipment Procurement & Third-Party Supplier Transactions
MACHIVOC facilitates connections between buyers and verified third-party suppliers.
- Third-Party Liability: Any payments made directly to third-party suppliers for the purchase, rental, or lease of equipment are governed strictly by the contract executed between the buyer and that specific supplier.
- No MACHIVOC Refunds: MACHIVOC cannot issue refunds for equipment purchased from third parties. Any disputes regarding equipment condition, delivery, or commercial terms must be resolved directly with the supplier in accordance with their specific return/refund policies and the governing contract.
5. Sourcing Desk & Retained Procurement Services
For bespoke procurement support where MACHIVOC is retained to manage the end-to-end sourcing process:
- Retainer fees and sourcing deposits are governed by the specific Service Level Agreement (SLA) signed prior to engagement.
- Refunds for these customized services are determined strictly by the milestones and termination clauses outlined in that specific SLA.
6. Requesting a Refund
To request a refund for an eligible MACHIVOC service, please contact our billing department in writing:
Email: support@machivoc.com
Please include your account details, the specific service in question, and the reason for the refund request. Our team will review the request and respond within standard business operating hours.